BHSI Complaints Procedure
If you have a complaint or concern regarding our claims decision or any issue in respect of your insurance we would like the opportunity to resolve this with you. Please review the document titled BHSI Complaints Procedure which explains our complaints process.
Some complaints take longer to resolve. In that case, we will let you know why it is taking longer, what is happening and a date by which you can reasonably expect a response. Please note if your complaint relates to Wholesale Insurance (as defined in the General Insurance Code of Practice), we may elect to refer it for review by our internal dispute resolution (IDR) team.
CONTACT DETAILS
If you have a complaint or concern regarding a claim decision or any issue in respect of your insurance please contact:
GPO Box 650
Sydney NSW 2001
Tel: 1300 021 145
Email: complaints.australia@bhspecialty.com
GENERAL INSURANCE CODE OF PRACTICE
We are a signatory to the General Insurance Code of Practice. The objectives of the Code are to further raise standards of service and promote consumer confidence in the general insurance industry.
Further information about the Code of Practice and your rights under it is available at www.codeofpractice.com.au.
ACCESS TO SUPPORT SERVICES
Interpreting services – To help ensure that we can communicate with you in your preferred language, you can either request an interpreter when in contact with your claim partner or contact Translating and Interpreting Services (TIS) on 13 14 50.
National Debt Helpline is a not-for-profit service helping customers suffering financial difficulty to get back on track with their finances. You can visit National Debt Helpline or call them on 1800 007 007 for free confidential and independent financial advice.
Protecting Your Privacy
We collect, use and retain your personal information in accordance with the Australian Privacy Principles. Our detailed Privacy Policy is available on our website at www.bhspecialty.com. If you have a privacy related complaint or want more information about how we are managing your personal information, please contact:
Privacy Officer
GPO Box 650
Sydney NSW 2001
Email: australasia.privacy.compliance@bhspecialty.com