If you are overseas and require emergency assistance, please call Berkshire Hathaway Specialty Insurance’s (BHSI’s) 24 hours hotline at +853.6262.1489.
When submitting a claim, we ask that you first complete and sign a claim form. The claim forms for the policy you hold may be accessed from the links below: Please note for all travel claims, you must also submit a copy of your travel itinerary along with your claim form.
Once complete, the claim form should be submitted to us with supporting documentation and information via email or by mail. Our contact details are below:
Via e-mail to: firstname.lastname@example.org
Via mail to:
Berkshire Hathaway Specialty Insurance
Av. Do Infante D. Henrique
The Macau Square 14-C, Macau
If you need assistance and wish to speak to our claims team, prior to submitting your claim, please call +853.6262.1608.
Please note, the acceptance of your claim form does not represent an admission of policy liability on the part of BHSI. We will review and assess each claim on its’ own merits and all settlement decisions shall be determined according to the terms and conditions of your policy.
We reserve the right to ask for documents (including originals) and information in addition to that which you submit with your claim form. The production of original documents or other statements in support of the claim shall be the responsibility of the Policyholder/Insured Person (as applicable).
In the unfortunate event that the Insured Person is fatally injured following an accident, the following documentation should be submitted with the claim:
The following documentation/information should be submitted along with your claim:
Where practicable, the following documentation/information should be submitted along with your claim:
IMPORTANT: At no time should you admit liability, settle or negotiate a claim without our prior approval. Instead the third party should be directed to contact BHSI.