Lori Spoon Head of Customer & Broker Engagement, North America at Berkshire Hathaway Specialty Insurance. Lori leads BHSI’s Customer Advisory Board, Customer Round Table meetings, and development of new customer relationships in partnership with the team. Additionally, Lori leads BHSI’s distribution strategy and relationships with retail and wholesale brokers. She began her insurance career as an international underwriter at Chubb, then spent several years as an international broker with J&H and Marsh working on large multinational accounts. She became Managing Director and later Chief of Staff of Marsh’s NY Operations. Prior to joining BHSI, Lori was Senior Vice President and Broker Relationship Leader with Zurich. Lori is a graduate of DePauw University.